Information for Other Practitioners

Treatment is provided for a broad range of issues.  Practitioners seeking to refer people may find the following information helpful.

The following referrals are accepted:

  • people who are eligible for treatment under the Better Access to Mental Health Care Medicare initiative
  • people attending as a private client

People with private health insurance ‘extras’ cover would need to contact their insurer to ascertain their level of cover, as the rebates vary between insurers.

Referral Process

If you would like to discuss the suitability of a potential referral, please feel free to ring on (0409 415 323). If there is no answer, please leave a message on voicemail advising the times you would be available for a return telephone call. Alternatively, you can send an email

Referral Letter

When referring a person under the Better Access Program, could you please provide a referral letter, including the number of sessions that you are wanting.  People can have up to a maximum of 10 sessions in a calendar year. The initial referral can be for five or six sessions, and then the person needs to return to see you if they wish to have further treatment. If you feel that further sessions are required (after receiving written feedback), then a new referral letter needs to be written, and you can refer for a further four or five sessions in the same calendar year (based on the person’s needs).

The referral letter can be given to the person to bring along to their initial appointment, faxed to 7160 0280, or sent by email.

Making An Appointment

People need to make contact themselves to set up an appointment, and to have a referral letter from you if they are wanting to claim Medicare rebates under the Better Access Program. They can either ring on (0409 415 323) or email.  Please ask people who ring to leave a message with the times they are available to take a call, and they will receive a return call on the same day.

The waiting period for an appointment is between 1-2 weeks if people are not restricted as to when they can attend.

Cancellation Policy

People need to give a minimum of 48 hours notice to cancel or reschedule an appointment, otherwise a cancellation fee is charged. Please click here to see the cancellation policy

What Is Not Provided

People are not seen for the following issues:

  • Motor vehicle accident claims
  • WorkCover claims

The following are also not provided:

  • Medico-legal reports
  • Letters to third parties (under special circumstances, a letter may be provided but only to longer term clients)
  • Telephone or online consultations
  • The use of interpreters

Useful Resource Information

Under the ‘resources’ menu of this website in the section titled ‘community resources’, people can find useful information which includes websites and telephone contacts for various agencies.  It is arranged in alphabetical order in terms of subject matter.

Special Interest Areas

Extensive experience and skills in the treatment of the following: