Information for General Practitioners

Treatment is provided for a broad range of issues.  General practitioners looking to refer people may find the following information helpful.

The following referrals are accepted:

  • people who are eligible under the Better Access to Mental Health Care Medicare initiative
  • people wishing to attend as a private client

People with private health insurance ‘extras’ cover would need to contact their insurer to ascertain their level of cover, as the rebates vary between insurers.

Referral Process

If you would like to discuss the suitability of a potential referral, please feel free to ring on (0409 415 323).  If there is no answer, please leave a message on voicemail advising the times you would be available for a return telephone call.  Alternatively, you can send an email .

Referral Letter

When referring a person under the Better Access Program, could you please provide a referral letter (or brief note) advising that a Mental Health Treatment Plan has been completed, and the number of sessions that you are wanting for the person.  People can have up to a maximum of 10 sessions in a calendar year  (from January to December).  The initial referral can be for five or six sessions, and then the person needs to return to see you.  If you feel that further sessions are required (after receiving written feedback), then a new referral letter needs to be written, and you can refer for a further four or five sessions in the same calendar year (based on the individual’s need).

The referral letter and copy of the Plan can be given to the person to bring along to their initial appointment, faxed to 7160 0280, or emailed.

Making an Appointment

Before an appointment can be made for a person being referred through the Better Access Medicare-funded program, all of the necessary documentation needs to have been completed, and information forwarded to Medicare. The reasoning for this is to ensure that the consultations are covered by Medicare at the commencement of treatment.  People need to ring themselves on 0409 415 323 or send an email to make an appointment.  Please ask people who ring to leave a message with the times they are available to take a call, and their call will be returned on the same day.

The waiting period for an appointment is between 1-2 weeks if people are not restricted as to when they can attend.

Cancellation Policy

People need to give a minimum of 48 hours notice to cancel or reschedule an appointment, otherwise a cancellation fee is charged.

What Is Not Provided

People are not seen for the following issues:

  • Motor vehicle accident claims
  • WorkCover claims

The following are also not provided:

  • Medico-legal reports
  • Letters to third parties (under special circumstances, a letter may be provided but only to longer term clients)
  • The use of interpreters

Useful Resource Information 

Under the ‘resources’ menu of this website, in the section titled ‘community resources’, people can find useful information which includes websites, and telephone numbers for various agencies.  It is arranged in alphabetical order in terms of subject matter.