Appointments and Referrals

As a private client, you do not require a doctor’s referral to access the services of Aspire Clinical Psychology.


Days and Times

  • Days:     Monday to Friday
  • Times:   8 00 am to 5 00 pm

Making Appointments

Consultations are by appointment only and face-to-face.  To make an appointment, please contact me by phone (0409 415 323), email ([email protected]), or via the contact form on this website.  If the phone is not answered, please leave a message on my voicemail together with your name and phone number, and advise a suitable time that I could return your call. I will endeavour to return your call on the same day.  If you send an email requesting an appointment, it would be appreciated if you could advise days of the week and times you would be available for appointments.

The person seeking to undertake psychological treatment needs to contact me directly to schedule an appointment.  I am happy for other interested parties to contact me to make enquiries on behalf of someone else, but they will not be able to make the appointment for that person.

Waiting Period

The waiting period for an initial appointment is approximately one week.  If you are restricted in terms of the days and times that you could attend appointments,  the waiting period is likely to be longer.

Cancellation appointments may become available and you could be seen sooner.  So please contact me if you require an urgent appointment.

Cancellation Policy

At least 48 hours notice is required to change or cancel appointments, or a cancellation fee will be charged.  My cancellation fees are set in accordance with the guidelines of the Australian Psychological Society (APS).  The cancellation fees are:

  • less than 24 hours notice – 100% of the full appointment fee
  • less than 48 hours notice – 50% of the full appointment fee

For people claiming Medicare rebates, please note that Medicare only pays for the period of time that a person is present for a consultation with a Psychologist.  It does not pay a psychologist for appointments which a person does not attend, or for the portion of the appointment where the person arrives late.  The cost of arriving late or cancelling without adequate notice, will therefore be incurred by you.

Length of Appointment

Each consultation is approximately 55 minutes in duration.  It is important that you arrive on time for your appointment.  Sessions can rarely be extended beyond the allocated time as other clients are booked in to subsequent appointment times.


Private Consultations and Private Health Cover

You can come and see me as a private client.  As a private client, you do not require a doctor’s referral to access my services.

If you have ‘Extras’ private health insurance cover for psychology services, you would be entitled to a rebate through your health insurer for the consultations.  You need to contact your health insurer to ascertain whether you have cover for psychology services, and the amount of rebate provided, as the rebates can vary across insurers.   For further information about payment for private consultations, see payment options.

Better Access to Mental Health Care  – Medicare Program

Referrals by General Practitioners

Psychological treatment can also be accessed through the Medicare Funded Better Access to Mental Health Care Program if you are assessed by your doctor as having a mental health issue which meets the criteria for referral to a psychologist.  Examples of issues covered include anxiety, depression, phobias, panic attacks, trauma, bereavement, and a number of others.  To be eligible for receiving Medicare rebates for psychology consultations with me, your general practitioner (GP) needs to prepare what is referred to as a Mental Health Treatment Plan, together with a letter referring you to me for treatment.

The maximum number of Psychology sessions allowed by Medicare in a calendar year under the Better Access Program is 10.  Your GP can refer initially for either five or six sessions.  At the conclusion of these sessions, if further consultations are deemed necessary, you need to return to see your GP for a review.  I provide the GP with written feedback to assist with the review process.  If your GP decides to refer you for further sessions, he or she will then write a new referral letter.

If you wish to be referred for psychological treatment through the Better Access Program and to claim Medicare rebates, you would need to contact your GP and request an lengthy appointment. Please advise the receptionist that the purpose of the consultation is for the preparation of a Mental Health Treatment Plan.   The time taken to complete a Treatment Plan is a lengthy process and can take anywhere between ½ hour to one hour to complete (if not longer).

Once the Treatment Plan has been finalised by your GP, and you have a referral letter, you can then contact me to  make an appointment.  The cost for preparing the Plan needs to have billed to Medicare by the GP prior to the commencement of any psychology consultations.

Referrals by Psychiatrists

Under the Better Access Program, a private psychiatrist can also refer clients for psychological treatment.  Unlike doctors, private psychiatrists do not need to prepare a Mental Health Treatment Plan, and can refer directly to a private psychologist.  What is required is a consultation with the treating psychiatrist and a referral letter from the psychiatrist to the psychologist.

For further information about accessing psychology services and claiming Medicare rebates, please refer to the Australian Psychological Society’s Fact Sheet.

If you would like any further information, to discuss any concern, or to make an appointment, please call me on my mobile (0409 415 323) or send me an email via the contact form on this web site.  If I do not answer the phone, please leave a message with your name, contact number and the best time for me to return your call.  I will endeavour to return telephone calls or respond to emails on the same day.

Psychological Therapy, Counselling and Coaching