Appointments and Referrals

APPOINTMENTS

Days and Times

  • Days:     Monday to Friday
  • Times:   9 00 am to 5 00 pm

Making Appointments

To make an appointment, please call or email via the contact form on this website. If the phone is not answered, please leave a message on voicemail together with your name and phone number, and advise a suitable time to return your call. The return call will be made on the same day.  If you send an email requesting an appointment, it would be appreciated if you could advise days of the week and times you would be available for appointments.

The person seeking treatment needs to contact directly to schedule an appointment.

Waiting Period for an Appointment

The waiting period for an initial appointment is approximately one-two weeks. If you are restricted in terms of the days and times that you could attend appointments,  the waiting period is likely to be longer.

Appointments may become available when there is a cancellation, and it is possible you could be seen sooner.

Cancellation Policy

At least 48 hours notice is required to change or cancel appointments, or a cancellation fee will be charged.  The cancellation fees are:

  • less than 24 hours notice – 100% of the full appointment fee
  • less than 48 hours notice – 50% of the full appointment fee

For people claiming Medicare rebates, please note that Medicare only pays for the period of time that a person is present for an appointment.  It does not pay for appointments which a person does not attend, or for the portion of the appointment where the person arrives late. The cost of arriving late or cancelling without adequate notice, will therefore be incurred by you.

Length of Appointment

Each session is approximately 55 minutes in duration.  It is important that you arrive on time for your appointment.  Sessions can rarely be extended beyond the allocated time as other clients are booked in to subsequent appointment times.

REFERRALS

Private Appointments

You can attend as a private client without a referral letter from a general practitioner.

If you have ‘Extras’ private health insurance cover for seeing a psychologist, you would be entitled to a rebate through your health insurer.  You need to contact your health insurer to ascertain whether you have cover, and the amount of rebate provided, as the rebates can vary across insurers.

Better Access to Mental Health Care  – Medicare Program

Referrals by General Practitioners

Seeing a psychologist can also be accessed through the Medicare Funded Better Access to Mental Health Care Program if you are assessed by your general practitioner as having a mental health issue which meets the criteria for referral to a psychologist.  To be eligible for receiving Medicare rebates, your general practitioner (GP) needs to prepare what is referred to as a Mental Health Treatment Plan, together with a referral letter.

The maximum number of sessions allowed by Medicare in a calendar year under the Better Access Program is 10. Your GP can refer initially for either five or six sessions.  At the conclusion of these sessions, if further appointments are deemed necessary, you need to return to see your GP for a review.  We provide the GP with written feedback to assist with the review process.  If your GP decides to refer you for further sessions, he or she will then write a new referral letter.

If you wish to be referred through the Better Access Program and to claim Medicare rebates, you would need to contact your GP and request a lengthy appointment. Please advise the GP receptionist that the purpose of the consultation is for the preparation of a Mental Health Treatment Plan.   The time taken to complete a Treatment Plan is a lengthy process and can take anywhere between ½ hour to one hour to complete (if not longer).

Once the Treatment Plan has been completed by your GP, and you have a referral letter, you can then contact us to make an appointment.  The cost for preparing the Plan needs to have been billed to Medicare by the GP prior to the commencement of any psychology appointments.

If you would like any further information, to discuss any concern, or to make an appointment, please call us or send an email via the contact form.  If the phone is not answered, please leave a message with your name, number and the best time for a return call.  We will endeavour to return telephone calls or respond to emails on the same day.