Cancellation Policy

A minimum of 48 hours notice needs to be given to cancel or reschedule an appointment, otherwise a cancellation fee is charged.

If you need to cancel an appointment, please notify me as soon as possible by ringing me on mobile 0409 415 323.  Please leave if a message if I do not answer, and I will return your call.

The cancellation fees charged are as follows:

My cancellation fees are in accordance with the guidelines of the Australian Psychological Society (APS):

  • less than 24 hours notice of a cancellation prior to a scheduled appointment, the cancellation fee charged is 100% of the full appointment fee
  • between 24-48 hours notice of a cancellation prior to a scheduled appointment, then the cancellation fee charged is 50% of the full appointment fee

Please note that cancellation fees paid cannot be claimed through private health insurance ‘Extras’ cover, or Medicare, and you will incur the cost of cancellation or late arrival fees.  Further appointments will not be made until these fees are paid.

Cancellation or late arrival fees may be waived in special circumstances.  Please discuss this with me at the time of cancelling an appointment.

Please note:

For persons attending under the Medicare funded Better Access Program (with a Mental Health Treatment Plan): 

  • Medicare only pays for the period of time that a person is present for a consultation with a Psychologist.  It does not pay a psychologist for appointments which a person does not attend, or for the portion of the appointment where the person arrives late.

Psychological Therapy, Counselling and Coaching

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